AFTER SALES SERVICING & TRAINING
Our dedicated service team, with over 37 years of experience of working with our machines, is just a phone call away. Their wealth of knowledge and expertise allows them to effortlessly identify any faults or parts that may require replacing on your machines in a timely manner, to get you up and running again in no time.
​
You can count on our experienced service team to be your reliable partners in keeping your operations running smoothly from the day you purchase one of our machines. Whether you're looking to enhance your team's skills or establish a structured service arrangement, we've got you covered. We offer thorough operator training for your staff, and tailored service level agreements.
​
Let us know how we can best assist you.
Service Technician Support
Our experienced service team is always here to help with machine breakdowns or servicing.
Our services are available both nationally and internationally, and we're just a phone call away.
Let us help you get your machines back up and running smoothly again.
Operator Training
We understand the importance of ensuring that your team is well-equipped to operate our machinery effectively and efficiently. Upon request, we offer thorough operator training, designed to empower your staff with the knowledge and skills they need to maximize productivity and safely operate our machines.
Service Level Agreements
We are committed to ensuring that you have all the necessary tools and support to succeed.
Reach out to us today to find out how we can support you to elevate your operation to new heights. Let us provide you with a tailored service level agreement suited to your specific needs.
CONSUMABLE SPARES & NEW PARTS
We understand that things can go wrong from time to time, and when they do, we're here to lend a helping hand. Whether it's repairing a broken component or replacing a consumable part, count on us to get you back up and running as quickly as possible.
​
We also know that as your business evolves, you might require modifications or additions to your machines.
If you find that you need additional functions or features on your machines or want to produce a different bag size, we are here to help. Contact us to discuss your needs, so we can find a solution that works
best for your business.
Forming Shoulders
Our forming shoulders are designed and manufactured in house, which means we can create shoulders for a wide range of machines available in the market, catering to all sizes imaginable. Whether you're in need of a single shoulder or a complete sub-assembly that includes mounting plates and forming tubes, we've got you covered.
Consumable Spares
We understand that certain parts may require replacement due to wear and tear. That's why we maintain a wide selection of high-quality consumables in stock to meet your needs, from top quality teflon tape and sealing wires to terminals, knives, and more.
Machine Replacement Parts
Our workshop is fully equipped to handle any machine parts manufacturing needs. In the rare event that we don't have a specific part in our stores, rest assured that our skilled team can swiftly produce it for you, ensuring minimal downtime for your operations.
Electrical Spares
When it comes time for replacement, trust us to provide high-quality electrical spares your machine needs. Our comprehensive range of consumables has been carefully selected to provide the performance and reliability you can trust.
Modifications & Additions
As your business evolves, you might have the need to modify your packaging machinery. This could be packing a different weight or material, incorporating printing or traceability features, or adding additional equipment to your production line. Our team is here to assist you in exploring the options available and finding the perfect solution to optimize your packaging processes.
Pneumatics
Pneumatics are vital to the efficient operation of your machine. We keep a variety of stock to ensure you have minimal downtime when pneumatics need replacing.